Terms of Service

Please read these terms carefully before using CareerDash. By using our service, you agree to be bound by these terms.

Last updated: May 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Culture Creatives Media (Pty) Ltd ("Company," "we," "us," or "our") regarding your use of the CareerDash platform and services.

Service Provider: Culture Creatives Media (Pty) Ltd

Platform: CareerDash

Jurisdiction: South Africa

Effective Date: May 2025

By accessing or using CareerDash, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Service Description

CareerDash is a comprehensive career development platform that provides:

Core Services

  • AI-powered CV/Resume creation and optimization
  • Professional templates and design tools
  • Interview preparation and practice
  • Job search and matching services
  • Career guidance and recommendations

Premium Features

  • Advanced AI content generation
  • Premium templates and designs
  • Priority customer support
  • Enhanced analytics and insights
  • Unlimited CV downloads and exports

User Accounts and Eligibility

Eligibility Requirements

  • You must be at least 16 years old to use CareerDash
  • You must provide accurate and complete information
  • You must have the legal capacity to enter into this agreement
  • You must not be prohibited from using our services under applicable law

Account Responsibilities

  • Maintain the security and confidentiality of your account credentials
  • Notify us immediately of any unauthorized access or security breaches
  • Ensure all information provided is accurate and up-to-date
  • Use the service only for lawful purposes

Important:

You are responsible for all activities that occur under your account.

Acceptable Use Policy

Permitted Uses

  • Create professional CVs and resumes for legitimate job applications
  • Use AI tools to enhance and improve your career documents
  • Access job search and career development resources
  • Share your profile with potential employers (with your consent)

Prohibited Activities

Content Violations

  • Providing false or misleading information
  • Creating fake profiles or impersonating others
  • Uploading inappropriate or offensive content
  • Violating intellectual property rights

Technical Violations

  • Attempting to hack or compromise our systems
  • Using automated tools to scrape our content
  • Interfering with other users' access to the service
  • Reverse engineering our software or algorithms

Subscription and Payment Terms

Subscription Plans

CareerDash offers various subscription tiers with different features and limitations:

Free Plan

Basic CV creation with limited features

Individual Plan

Enhanced features for personal use

Business Plan

Advanced features for professionals

Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • All prices are in USD and include applicable taxes
  • Payment is processed through secure third-party payment providers
  • Failed payments may result in service suspension

Cancellation and Refunds

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds are provided for partial months or unused portions of your subscription
  • Free trial cancellations do not incur any charges

Intellectual Property Rights

Our Intellectual Property

CareerDash, including its software, algorithms, templates, designs, and content, is owned by Culture Creatives Media (Pty) Ltd and protected by intellectual property laws.

Your Content

  • You retain ownership of the content you create and upload
  • You grant us a license to use your content to provide our services
  • You are responsible for ensuring you have rights to any content you upload
  • We may use aggregated, anonymized data for service improvement

AI-Generated Content

Content generated by our AI tools is provided to you for your use, but the underlying AI technology and algorithms remain our intellectual property.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Protection Commitment:

We comply with applicable data protection laws and implement appropriate security measures to protect your personal information.

Disclaimers and Limitations

Service Availability

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance may temporarily affect service availability
  • We reserve the right to modify or discontinue features with notice

AI and Content Accuracy

  • AI-generated content is provided as suggestions and should be reviewed
  • We do not guarantee the accuracy or effectiveness of AI recommendations
  • Users are responsible for verifying and customizing all content
  • Job matching and career advice are provided for informational purposes only

Employment Outcomes

Important Disclaimer:

CareerDash does not guarantee job placement, interview success, or specific career outcomes. Our tools are designed to assist in your job search, but success depends on many factors beyond our control.

Limitation of Liability

To the maximum extent permitted by law, Culture Creatives Media (Pty) Ltd shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from third-party actions or content
  • Service interruptions or technical failures

Our total liability for any claims related to the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Termination

Termination by You

You may terminate your account at any time by:

  • Canceling your subscription through account settings
  • Contacting our customer support team
  • Following the account deletion process in your profile

Termination by Us

We may terminate or suspend your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activities
  • Fail to pay subscription fees
  • Abuse our systems or other users

Effect of Termination

  • Your access to the service will be immediately suspended
  • Your data may be deleted after a reasonable retention period
  • You may download your data before termination takes effect
  • Certain provisions of these Terms will survive termination

Governing Law and Disputes

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of CareerDash will be subject to the exclusive jurisdiction of the South African courts.

Dispute Resolution

We encourage users to contact us directly to resolve any issues before pursuing formal legal action. We are committed to working with you to find a fair resolution.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Culture Creatives Media (Pty) Ltd

Email: legal@careerdash.co.za

Subject: Terms of Service Inquiry

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of any material changes by:

  • Posting the updated Terms on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on the platform
  • Updating the "Last updated" date at the top of this document

Your continued use of CareerDash after any changes indicates your acceptance of the updated Terms.

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